{"id":3330,"date":"2025-03-31T11:19:44","date_gmt":"2025-03-31T14:19:44","guid":{"rendered":"https:\/\/hotsites.adasa.df.gov.br\/?page_id=3330"},"modified":"2025-08-01T13:48:33","modified_gmt":"2025-08-01T16:48:33","slug":"a-ouvidoria-da-adasa","status":"publish","type":"page","link":"https:\/\/hotsites.adasa.df.gov.br\/index.php\/a-ouvidoria-da-adasa\/","title":{"rendered":"A Ouvidoria da Adasa"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3330\" class=\"elementor elementor-3330\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a261895 e-flex e-con-boxed e-con e-parent\" data-id=\"6a261895\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a1fcdbf elementor-widget elementor-widget-heading\" data-id=\"7a1fcdbf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A Ouvidoria da Adasa<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6393499f e-flex e-con-boxed e-con e-parent\" data-id=\"6393499f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59a21cdb elementor-widget elementor-widget-text-editor\" data-id=\"59a21cdb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As atividades de ouvidoria, juntamente com a dirimi\u00e7\u00e3o de conflitos foram tratadas pela Lei n\u00ba 4.285\/2008 como atividades final\u00edsticas da Ag\u00eancia Reguladora de \u00c1guas, Energia e Saneamento do Distrito Federal (art. 3\u00ba, par\u00e1grafo \u00fanico).<\/p><p>Atualmente estas atividades s\u00e3o desenvolvidas pela Assessoria de Ouvidoria, \u00f3rg\u00e3o diretamente vinculado ao Ouvidor da Adasa.<\/p><p>A Ouvidoria de uma Entidade de Regula\u00e7\u00e3o, se distingue das demais ouvidorias seccionais, pois nossas atividades se distinguem entre a atividade de ouvidoria setorial e a de ouvidoria institucional.<\/p><p>A ouvidoria setorial \u00e9 uma atividade final\u00edstica de entes reguladores, que consiste no tratamento de manifesta\u00e7\u00f5es e conflitos entre usu\u00e1rios de servi\u00e7os p\u00fablicos e prestadores de servi\u00e7os p\u00fablicos regulados.<\/p><p>Quando h\u00e1 um conflito entre usu\u00e1rios e prestadores de servi\u00e7os, como por exemplo uma cobran\u00e7a excessiva e n\u00e3o reconhecida pelo cidad\u00e3o, a Assessoria de Ouvidoria, instaura um processo administrativo, no qual \u00e9 feita uma an\u00e1lise sobre da conduta do prestador de servi\u00e7os.<\/p><p>As atividades de ouvidoria institucional dizem respeito \u00e0 recep\u00e7\u00e3o das manifesta\u00e7\u00f5es dos cidad\u00e3os (reclama\u00e7\u00e3o, sugest\u00e3o, den\u00fancia informa\u00e7\u00e3o, solicita\u00e7\u00e3o e elogio) relativas atividades desenvolvidas pela pr\u00f3pria ag\u00eancia, seja na promo\u00e7\u00e3o da transpar\u00eancia e da participa\u00e7\u00e3o social para elabora\u00e7\u00e3o de resolu\u00e7\u00f5es da Ag\u00eancia, seja sobre recursos h\u00eddricos, inclusive para a solu\u00e7\u00e3o de conflitos entre os usu\u00e1rios.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b99fd33 e-flex e-con-boxed e-con e-parent\" data-id=\"b99fd33\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14df3a1 elementor-widget elementor-widget-n-accordion\" data-id=\"14df3a1\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2180\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Painel da Ouvidoria <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2180\" class=\"elementor-element elementor-element-9ed92dd e-con-full e-flex e-con e-child\" data-id=\"9ed92dd\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2180\" class=\"elementor-element elementor-element-156aa1d e-flex e-con-boxed e-con e-child\" data-id=\"156aa1d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc2e25f elementor-widget elementor-widget-text-editor\" data-id=\"cc2e25f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"ui-provider fy b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">O Painel de Informa\u00e7\u00f5es da Ouvidoria permite que os usu\u00e1rios possam acompanhar as principais estat\u00edsticas das manifesta\u00e7\u00f5es recebidas pela Ag\u00eancia, incluindo informa\u00e7\u00f5es como quantidade de atendimentos realizados, os principais canais, quantidade de processos de solu\u00e7\u00e3o de conflitos setoriais que foram iniciados e seus resultados, quantidade de den\u00fancias recebidas, bem como os mapas com os pontos aproximados com as principais tipologias de reclama\u00e7\u00f5es e de den\u00fancias. O Painel ser\u00e1 diariamente atualizado, com base nos dados dispon\u00edveis no Sistema Estrat\u00e9gico de Ouvidoria.<\/span><\/p>\n<p>Clique<a href=\"https:\/\/app.powerbi.com\/view?r=eyJrIjoiNmJlZDVjZDUtOGEwOS00NjRkLThiNjMtYzE2OGM3M2M4NGRjIiwidCI6IjczZGJmMTMyLWE0YTQtNDkwMy1hYzI2LWJiMjhmY2Y3NDdhNCJ9\" rel=\"nofollow noopener\" target=\"_blank\">\u00a0aqui<\/a>\u00a0para acessar o painel<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2181\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2181\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Plano da Ouvidoria <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2181\" class=\"elementor-element elementor-element-5ea541a e-con-full e-flex e-con e-child\" data-id=\"5ea541a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56b09ce elementor-widget elementor-widget-text-editor\" data-id=\"56b09ce\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>&#8211;\u00a0<a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Plano_Ouvidoria\/Plano_Ouvidoria_2021_2024_revisado.pdf\" target=\"_blank\" rel=\"noopener nofollow\">Plano de a\u00e7\u00e3o das atividades de Ouvidoria Revisado &#8211; 2021 a 2024<\/a><\/p>\n<p>&#8211;\u00a0<a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Plano_Ouvidoria\/Plano_Acao_2021_2024.pdf\" target=\"_blank\" rel=\"noopener nofollow\">Plano de a\u00e7\u00e3o das atividades de Ouvidoria &#8211; 2021 a 2024<\/a><\/p>\n<p>&#8211;\u00a0<a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Plano_Ouvidoria\/Plano_de_Ouvidoria_revisao_2022.pdf\" target=\"_blank\" rel=\"noopener nofollow\">Plano de ouvidoria revis\u00e3o &#8211; 2022<\/a><\/p>\n<p>&#8211;\u00a0<a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Plano_Ouvidoria\/Plano%20de%20Ouvidoria%20-%20revis%C3%A3o%202023.pdf\" target=\"_blank\" rel=\"noopener nofollow\">Plano de ouvidoria revis\u00e3o &#8211; 2023<\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Plano_Ouvidoria\/Plano%20de%20Ouvidoria%20-%20revis%C3%A3o%202024%20%281%29.pdf\" target=\"_blank\" rel=\"noopener nofollow\">&#8211; Plano de ouvidoria revis\u00e3o &#8211; 2024<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2182\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2182\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Perfil do Ouvidor <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2182\" class=\"elementor-element elementor-element-aa4144d e-con-full e-flex e-con e-child\" data-id=\"aa4144d\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2182\" class=\"elementor-element elementor-element-585faea e-con-full e-flex e-con e-child\" data-id=\"585faea\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2d22b9 elementor-widget elementor-widget-image\" data-id=\"e2d22b9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"682\" height=\"1024\" src=\"https:\/\/hotsites.adasa.df.gov.br\/wp-content\/uploads\/2025\/03\/Foto_Ouvidor-682x1024.jpeg\" class=\"attachment-large size-large wp-image-3337\" alt=\"Fernando Martins de Freitas\" srcset=\"https:\/\/hotsites.adasa.df.gov.br\/wp-content\/uploads\/2025\/03\/Foto_Ouvidor-682x1024.jpeg 682w, https:\/\/hotsites.adasa.df.gov.br\/wp-content\/uploads\/2025\/03\/Foto_Ouvidor-200x300.jpeg 200w, https:\/\/hotsites.adasa.df.gov.br\/wp-content\/uploads\/2025\/03\/Foto_Ouvidor-768x1153.jpeg 768w, https:\/\/hotsites.adasa.df.gov.br\/wp-content\/uploads\/2025\/03\/Foto_Ouvidor-1023x1536.jpeg 1023w, https:\/\/hotsites.adasa.df.gov.br\/wp-content\/uploads\/2025\/03\/Foto_Ouvidor.jpeg 1066w\" sizes=\"(max-width: 682px) 100vw, 682px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2182\" class=\"elementor-element elementor-element-b11d5f7 e-con-full e-flex e-con e-child\" data-id=\"b11d5f7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7168b1 elementor-widget elementor-widget-text-editor\" data-id=\"b7168b1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nome do ouvidor:\u00a0Fernando Martins de Freitas<\/p>\n<p><span data-olk-copy-source=\"MessageBody\">Ouvidor com mandato de outubro\/2024 a outubro\/2027<\/span><\/p>\n<p><strong>Resumo profissional<\/strong><\/p>\n<ul>\n<li>Advogado desde 2006;<\/li>\n<li>Professor universit\u00e1rio desde 2010;\u00a0<\/li>\n<li>Conselheiro Seccional da OAB\/DF e Presidente da Comiss\u00e3o de Direito do Consumidor da OAB\/DF por duas gest\u00f5es (2013 a 2018);<\/li>\n<li>Conselheiro do Conselho de Administra\u00e7\u00e3o do Fundo de Defesa dos Direitos do Consumidor do PROCON-DF (2016 a 2018).<\/li>\n<li>Membro-Consultor da Comiss\u00e3o Nacional de Defesa do Consumidor do Conselheiro Federal da OAB no per\u00edodo de 2015 a 2021.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2183\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2183\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Tipos de Manifesta\u00e7\u00e3o <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2183\" class=\"elementor-element elementor-element-0351eef e-flex e-con-boxed e-con e-child\" data-id=\"0351eef\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8956ae6 elementor-widget elementor-widget-text-editor\" data-id=\"8956ae6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A Ouvidoria \u00e9 um espa\u00e7o de comunica\u00e7\u00e3o entre o cidad\u00e3o e a Adasa, no qual o cidad\u00e3o pode registrar suas demandas e opini\u00f5es sobre os servi\u00e7os p\u00fablicos prestados ou regulados pela Ag\u00eancia. O cidad\u00e3o poder\u00e1 registrar uma reclama\u00e7\u00e3o, den\u00fancia, elogio e sugest\u00e3o.<\/p>\n<p>Obs.: No caso da DEN\u00daNCIA, ao denunciante ser\u00e1 garantida a seguran\u00e7a e a restri\u00e7\u00e3o de acesso aos seus dados pessoais, podendo o seu registro ser identificado ou an\u00f4nimo. Devem constar da den\u00fancia: nomes de pessoas e empresas envolvidas; a descri\u00e7\u00e3o detalhada do fato; informa\u00e7\u00f5es sobre quando e onde ocorreu o fato; poss\u00edveis testemunhas; e provas<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2184\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2184\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Canais de Atendimento <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2184\" class=\"elementor-element elementor-element-c0fde01 e-flex e-con-boxed e-con e-child\" data-id=\"c0fde01\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-075a3e6 elementor-widget elementor-widget-text-editor\" data-id=\"075a3e6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table border=\"1\">\n<tbody>\n<tr>\n<td>Telefone<\/td>\n<td>\u00a0Internet<\/td>\n<td>Presencial\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u00a0Central*:<br \/>162<\/p>\n<p>De segunda a sexta-feira<br \/>das 7h \u00e0s 19h<\/p>\n<p>Sabados, Domingos e Feriados<br \/>de 8h as 18h<br \/><br \/>*Liga\u00e7\u00e3o gratuita para telefone<br \/>fixo e celular<br \/><br \/><\/p>\n<p>Telefone direto para informa\u00e7\u00f5es:<br \/>(61) 3961-4900<br \/>(61) 3961-5000<\/p>\n<p>De segunda a sexta-feira<br \/>das 7h \u00e0s 19h<\/p>\n<\/td>\n<td>\n<p>\u00a0Acesse o Sistema Participa DF<\/p>\n<p><a href=\"http:\/\/www.ouv.df.gov.br\/#\/\" target=\"_blank\" rel=\"noopener nofollow\">www.participa.df.gov.br<\/a><\/p>\n<\/td>\n<td>\n<p>\u00a0<a href=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d122833.04114675998!2d-48.06040215569711!3d-15.828584115872406!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x935a3095677908ad%3A0x30620f892fc0ac5b!2sAdasa!5e0!3m2!1spt-BR!2sbr!4v1470850832284\" target=\"_blank\" rel=\"noopener nofollow\">Sede da Adasa<\/a><\/p>\n<p>SAIN Esta\u00e7\u00e3o<br \/>Rodoferrovi\u00e1ria de Bras\u00edlia,<br \/>S\/N &#8211; Ala Norte<br \/>CEP: 70631-900<\/p>\n<p>De segunda a sexta-feira das<br \/>7h \u00e0s 19h<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u00a0<\/p>\n<p><strong>Prioridades de atendimento:<\/strong>\u00a0ter\u00e3o prioridade no atendimento presencial as mulheres gr\u00e1vidas, as pessoas acompanhadas de crian\u00e7as de colo, os deficientes f\u00edsicos ou com dificuldade de locomo\u00e7\u00e3o e as pessoas idosas, nos termos da Lei.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2185\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2185\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Requisitos e Documentos <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2185\" class=\"elementor-element elementor-element-a9a438e e-flex e-con-boxed e-con e-child\" data-id=\"a9a438e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36c1c78 elementor-widget elementor-widget-text-editor\" data-id=\"36c1c78\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>PARA REGISTRO DE DEN\u00daNCIA:<\/strong>\u00a0<\/p>\n<p><strong>Dos fatos enunciados<\/strong><\/p>\n<ul>\n<li>Nomes\u00a0das pessoas e empresas envolvidas;<\/li>\n<li>Quando\u00a0ocorreu o fato;<\/li>\n<li>Onde ocorreu o fato;<\/li>\n<li>Quem pode\u00a0testemunhar;<\/li>\n<li>Se a pessoa pode apresentar\u00a0provas;<\/li>\n<li>Relato da situa\u00e7\u00e3o.<\/li>\n<\/ul>\n<p><strong>Para Registro Identificado de Den\u00fancia<\/strong><\/p>\n<ul>\n<li>Informar\/enviar documenta\u00e7\u00e3o de identifica\u00e7\u00e3o com foto e\u00a0o\u00a0CPF\u00a0Cadastro de Pessoas F\u00edsicas\u00a0e ou\u00a0Cadastro Nacional de Pessoas Jur\u00eddicas \u2013 CNPJ.<\/li>\n<\/ul>\n<p><strong>Para Registro An\u00f4nimo de Den\u00fancia<\/strong><\/p>\n<ul>\n<li>Possibilidade de sigilo conforme Art. 23, inciso I, do Decreto n\u00ba 36.462\/2015.<\/li>\n<\/ul>\n<p>Registro an\u00f4nimo: haver\u00e1 an\u00e1lise preliminar para confirmar se os fatos apresentados s\u00e3o verdadeiros.\u00a0<\/p>\n<p><strong>PARA REGISTRO DE RECLAMA\u00c7\u00c3O:<\/strong>\u00a0<\/p>\n<p><strong>A- Sobre o Servi\u00e7o Prestado pela Adasa<\/strong><\/p>\n<ul>\n<li>Nome do usu\u00e1rio;<\/li>\n<li>Telefone para contato;<\/li>\n<li>E-mail (caso o usu\u00e1rio tenha);<\/li>\n<li>Relato da situa\u00e7\u00e3o em que o servi\u00e7o prestado pela ADASA foi insatisfat\u00f3rio;\u00a0<\/li>\n<li>Comprova\u00e7\u00e3o\/provas\u00a0(caso o usu\u00e1rio tenha).<br \/><br \/><\/li>\n<\/ul>\n<p><strong>B- Sobre o Servi\u00e7o Regulado pela Adasa<\/strong><\/p>\n<ul>\n<li>Nome do usu\u00e1rio contratante;<\/li>\n<li>Telefone para contato;<\/li>\n<li>E-mail (caso o usu\u00e1rio tenha);<\/li>\n<li>N\u00famero de inscri\u00e7\u00e3o\u00a0do usu\u00e1rio junto ao prestador de servi\u00e7os;<\/li>\n<li>N\u00famero do protocolo do\u00a0SAC\u00a0e da Ouvidoria\u00a0da prestadora de servi\u00e7os;<\/li>\n<li>Relato da situa\u00e7\u00e3o;<\/li>\n<li>Comprova\u00e7\u00e3o\/provas\u00a0(caso o usu\u00e1rio tenha).<\/li>\n<\/ul>\n<p><strong>PARA REGISTRO DE ELOGIO:<\/strong>\u00a0<\/p>\n<ul>\n<li>Nome do usu\u00e1rio;<\/li>\n<li>Telefone para contato;<\/li>\n<li>Relato da situa\u00e7\u00e3o.<\/li>\n<\/ul>\n<p><strong>PARA REGISTRO DE SUGEST\u00c3O:\u00a0<\/strong><\/p>\n<ul>\n<li>Nome do usu\u00e1rio;<\/li>\n<li>Telefone para contato;<\/li>\n<li>Sugest\u00e3o do usu\u00e1rio.<\/li>\n<\/ul>\n<p><strong>PARA SOLICITA\u00c7\u00c3O DE INFORMA\u00c7\u00c3O:\u00a0\u00a0<\/strong><\/p>\n<ul>\n<li>De car\u00e1ter geral, ligar no telefone 3961-4900 ou pelo e-mail\u00a0<span id=\"cloak357f6fb20663ec7cb3c97917f7670ac8\"><a href=\"mailto:ouvidoria@adasa.df.gov.br\">ouvidoria@adasa.df.gov.br<\/a><\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2186\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2186\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Passo a Passo <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2186\" class=\"elementor-element elementor-element-4b02342 e-flex e-con-boxed e-con e-child\" data-id=\"4b02342\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f597014 elementor-widget elementor-widget-text-editor\" data-id=\"f597014\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Etapas do atendimento<\/strong>\u00a0\u00a0<\/p>\n<p>1\u00ba Registro;\u00a0<br \/>2\u00ba Encaminhamento \u00e0 unidade da\u00a0ADASA;\u00a0<br \/>3\u00ba An\u00e1lise da demanda;\u00a0<br \/>4\u00ba Posicionamento da Ouvidoria para buscar a melhoria na expectativa do cidad\u00e3o;<br \/>5\u00ba Registro da resposta ao cidad\u00e3o.<\/p>\n<p><strong>Prazos<\/strong>\u00a0\u00a0<\/p>\n<p><strong>Resposta inicial<\/strong>\u00a0\u2013 10 dias (a contar da data do registro)\u00a0\u00a0<\/p>\n<p><strong>Resposta final<\/strong>\u00a0\u2013 20 dias (a contar da data do registro)\u00a0\u00a0<\/p>\n<p><strong>Exclusivamente para den\u00fancias<\/strong>\u00a0&#8211; poder\u00e1 haver prorroga\u00e7\u00e3o<\/p>\n<p>\u00a0<\/p>\n<p><strong>Indisponibilidade do Sistema Informatizado\u00a0<\/strong><\/p>\n<p>Quando o sistema de ouvidoria estiver indispon\u00edvel, o cidad\u00e3o dever\u00e1 ter sua manifesta\u00e7\u00e3o registrada em formul\u00e1rio impresso e receber\u00e1 o n\u00famero\u00a0de\u00a0processo\u00a0assim que o sistema voltar a funcionar dentro da normalidade<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2187\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2187\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Perguntas Frequentes <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2187\" class=\"elementor-element elementor-element-0778dea e-flex e-con-boxed e-con e-child\" data-id=\"0778dea\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e3d4d4 elementor-widget elementor-widget-text-editor\" data-id=\"0e3d4d4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Como solicito a outorga?<\/strong>\u00a0<\/p>\n<p><strong>\u00c9 necess\u00e1rio comparecer presencialmente na ADASA, portando os documentos.\u00a0<\/strong><\/p>\n<p><strong>Quem pode registrar uma manifesta\u00e7\u00e3o de ouvidoria?<\/strong>\u00a0<\/p>\n<p>Qualquer pessoa f\u00edsica ou jur\u00eddica.\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><strong>Que tipos de manifesta\u00e7\u00f5es podem ser registradas?\u00a0<\/strong>\u00a0<\/p>\n<ul>\n<li>Elogio<\/li>\n<li>Sugest\u00e3o<\/li>\n<li>Reclama\u00e7\u00e3o<\/li>\n<li>Denuncia<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>\u00c9 necess\u00e1ria a identifica\u00e7\u00e3o para efetuar\u00a0uma den\u00fancia?<\/strong>\u00a0<\/p>\n<p>A identifica\u00e7\u00e3o n\u00e3o \u00e9 obrigat\u00f3ria. Todo registro identificado tem garantia total de sigilo dos dados, conforme art. 23, I do Decreto n\u00ba 36.462\/2015.\u00a0<\/p>\n<p><strong>Como acompanhar o andamento da manifesta\u00e7\u00e3o?<\/strong>\u00a0<\/p>\n<p>Para acompanhamento, basta ter a senha de acesso ao sistema recebida no ato do registro da manifesta\u00e7\u00e3o e o n\u00famero do protocolo em m\u00e3os. Quero verificar o andamento da manifesta\u00e7\u00e3o agora\u00a0<a href=\"https:\/\/www.participa.df.gov.br\/\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/www.participa.df.gov.br\/<\/a>.<\/p>\n<p>Qual prazo para obter resposta?\u00a0<\/p>\n<p><strong>10 dias<\/strong>\u00a0\u2013 A ADASA ter\u00e1 dez (10) dias, a partir da data de registro da manifesta\u00e7\u00e3o, para informar as primeiras provid\u00eancias adotadas.\u00a0\u00a0<\/p>\n<p><strong>20 dias<\/strong>\u00a0\u2013 A Ouvidoria da ADASA ter\u00e1 o prazo de at\u00e9 vinte (20) dias, a contar do registro da manifesta\u00e7\u00e3o, para apurar e informar o resultado.\u00a0<\/p>\n<p><strong>Prorroga\u00e7\u00e3o para Den\u00fancias<\/strong>\u00a0&#8211; no decorrer da apura\u00e7\u00e3o, caso o \u00f3rg\u00e3o respons\u00e1vel necessite de prazo suplementar, dever\u00e1 formular solicita\u00e7\u00e3o \u00e0\u00a0Ouvidoria-Geral\u00a0(\u00d3rg\u00e3o Central do SIGO\/DF), a qual promover\u00e1 a avalia\u00e7\u00e3o do pedido, podendo conceder prorroga\u00e7\u00e3o do prazo por mais vinte (20) dias.\u00a0\u00a0<\/p>\n<p>A prorroga\u00e7\u00e3o do prazo ser\u00e1 apreciada em at\u00e9 cinco (5) dias, a contar do recebimento da solicita\u00e7\u00e3o.<\/p>\n<p><strong>A Solicita\u00e7\u00e3o de Servi\u00e7o pode ser realizada pela Ouvidoria?<\/strong>\u00a0\u00a0<\/p>\n<p>N\u00e3o, a ouvidoria registra e encaminha as solicita\u00e7\u00f5es para \u00e1rea t\u00e9cnica ou para prestadora de servi\u00e7o.\u00a0\u00a0<\/p>\n<p><strong>O Pedido de Informa\u00e7\u00e3o \u00e9 realizado pelo mesmo canal das manifesta\u00e7\u00f5es de Ouvidoria?\u00a0<\/strong>\u00a0<\/p>\n<p>Sim, todas as manifesta\u00e7\u00f5es e pedidos de informa\u00e7\u00f5es poder\u00e3o ser solicitados por meio do link\u00a0<a href=\"https:\/\/www.participa.df.gov.br\/\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/www.participa.df.gov.br\/<\/a>. \u00c9 um direito do cidad\u00e3o, garantido pela Lei n\u00ba 12.527, de 18 de novembro de 2011, que regulamenta o direito constitucional de acesso \u00e0s informa\u00e7\u00f5es p\u00fablicas, respeitando os prazos legais.<\/p>\n<p>Obs.: Se a informa\u00e7\u00e3o estiver dispon\u00edvel, ela deve ser entregue imediatamente ao solicitante. Caso n\u00e3o seja poss\u00edvel conceder o acesso imediato, a Adasa tem at\u00e9 20 dias para responder ao pedido, prazo que pode ser prorrogado por mais 10 dias, mediante justificativa expressa.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2188\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2188\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Normas e Regulamenta\u00e7\u00f5es da Atua\u00e7\u00e3o da Ouvidoria <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2188\" class=\"elementor-element elementor-element-10f4fd2 e-flex e-con-boxed e-con e-child\" data-id=\"10f4fd2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82a581d elementor-widget elementor-widget-text-editor\" data-id=\"82a581d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>LEIS\u00a0<\/strong><\/p>\n<p><a href=\"http:\/\/www.planalto.gov.br\/ccivil_03\/_ato2015-2018\/2017\/lei\/l13460.htm\" target=\"_blank\" rel=\"noopener nofollow\">C\u00f3digo de Defesa dos Usu\u00e1rios dos Servi\u00e7os P\u00fablicos (LEI FEDERAL N\u00ba 13.460, 26 DE JUNHO DE 2017)<\/a>\u00a0\u00a0<\/p>\n<p><a href=\"http:\/\/www.tc.df.gov.br\/SINJ\/Norma\/72983\/Lei_4990_12_12_2012.html\" target=\"_blank\" rel=\"noopener nofollow\">Lei de Acesso \u00e0 informa\u00e7\u00e3o \u2013 Distrital\u00a0(LEI\u00a0N\u00ba 4.990, DE 12 DE DEZEMBRO DE 2012)<\/a>\u00a0\u00a0<\/p>\n<p><a href=\"http:\/\/www.tc.df.gov.br\/SINJ\/Norma\/72016\/Lei_4896_31_07_2012.html\" target=\"_blank\" rel=\"noopener nofollow\">Sistema de Gest\u00e3o de Ouvidoria SIGO-DF\u00a0(LEI N\u00ba 4.896, DE 31 DE JULHO DE 2012)<\/a>\u00a0\u00a0<\/p>\n<p><a href=\"http:\/\/www.tc.df.gov.br\/SINJ\/Norma\/70196\/Lei_Complementar_840_23_12_2011.html\" target=\"_blank\" rel=\"noopener nofollow\">Regime Jur\u00eddico do GDF\u00a0(LEI COMPLEMENTAR N\u00ba 840, DE 23 DE DEZEMBRO DE 2011)<\/a>\u00a0\u00a0<\/p>\n<p><a href=\"http:\/\/www.planalto.gov.br\/ccivil_03\/_ato2011-2014\/2011\/lei\/l12527.htm\" target=\"_blank\" rel=\"noopener nofollow\">Lei de Acesso \u00e0 informa\u00e7\u00e3o \u2013 Federal\u00a0(LEI FEDERAL N\u00ba 12.527, 18 DE NOVEMBRO DE 2011)<\/a>\u00a0\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><strong>DECRETOS\u00a0<\/strong><\/p>\n<p><a href=\"http:\/\/www.tc.df.gov.br\/SINJ\/Norma\/79466\/Decreto_36462_23_04_2015.html\" target=\"_blank\" rel=\"noopener nofollow\">Sistema de Gest\u00e3o de Ouvidoria SIGO-DF\u00a0(DECRETO N\u00ba 36.462, DE 23 DE ABRIL DE 2015)<\/a>\u00a0\u00a0<\/p>\n<p><a href=\"http:\/\/www.tc.df.gov.br\/SINJ\/Norma\/79265\/Decreto_36419_25_03_2015.html\" target=\"_blank\" rel=\"noopener nofollow\">Institui a Carta de Servi\u00e7os ao Cidad\u00e3o (DECRETO N\u00b0 36.419, DE 25 DE MAR\u00c7O DE 2015)<\/a>\u00a0<\/p>\n<p><a href=\"http:\/\/www.tc.df.gov.br\/SINJ\/Norma\/74029\/Decreto_34276_11_04_2013.html\" target=\"_blank\" rel=\"noopener nofollow\">Regulamenta a Lei de Acesso \u00e0 Informa\u00e7\u00e3o no \u00e2mbito Distrital\u00a0(DECRETO N\u00ba 34.276, DE 11 DE ABRIL DE 2013)<\/a>\u00a0<\/p>\n<p><a href=\"http:\/\/www.tc.df.gov.br\/SINJ\/Norma\/72995\/Decreto_34031_12_12_2012.html\" target=\"_blank\" rel=\"noopener nofollow\">Fraseologia anticorrup\u00e7\u00e3o em editais de licita\u00e7\u00e3o, contratos \u2013 GDF\u00a0(DECRETO N\u00ba 34.031, DE 12 DE DEZEMBRO DE 2012)<\/a>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2189\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2189\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Relat\u00f3rios <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2189\" class=\"elementor-element elementor-element-9bfc71f e-flex e-con-boxed e-con e-child\" data-id=\"9bfc71f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5b8337 elementor-widget elementor-widget-text-editor\" data-id=\"d5b8337\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>2024<\/strong><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2024\/Relat%C3%B3rio_04TRI2024.pdf\" target=\"_blank\" rel=\"noopener nofollow\">4\u00ba Relat\u00f3rio trimestral da Ouvidoria da Adasa &#8211; Ano 2024<\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2024\/Relatorio_%2003TRI2024.pdf\" target=\"_blank\" rel=\"noopener nofollow\">3\u00ba Relat\u00f3rio trimestral da Ouvidoria da Adasa &#8211; Ano 2024<\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2024\/Relatorio%2002_TRI_2024.pdf\" target=\"_blank\" rel=\"noopener nofollow\">2\u00ba Relat\u00f3rio trimestral da Ouvidoria da Adasa &#8211; Ano 2024<\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2024\/Relatorio_01_TRI_2024.pdf\" target=\"_blank\" rel=\"noopener nofollow\">1\u00ba Relat\u00f3rio trimestral da Ouvidoria da Adasa &#8211; Ano 2024<br \/><\/a><\/p>\n<p><strong>2023<\/strong><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">4\u00ba Relat\u00f3rio trimestral da Ouvidoria da Adasa &#8211; Ano 2023<\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relat%C3%B3rio%203%20Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">3\u00ba\u00a0Relat\u00f3rio trimestral\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">da Ouvidoria<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relat%C3%B3rio%203%20Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2023<\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/2%C2%BA%20Relat%C3%B3rio%20Trimestral%202023%20(1).pdf\" target=\"_blank\" rel=\"noopener nofollow\">2\u00ba\u00a0Relat\u00f3rio trimestral\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">da Ouvidoria<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/2%C2%BA%20Relat%C3%B3rio%20Trimestral%202023%20(1).pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2023<\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/1%C2%BA%20Relat%C3%B3rio%20Trimestral%202023.pdf\" target=\"_blank\" rel=\"noopener nofollow\">1\u00ba\u00a0Relat\u00f3rio trimestral\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">da Ouvidoria<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/1%C2%BA%20Relat%C3%B3rio%20Trimestral%202023.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2023<\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_Anual_do_Ouvidor_2024.pdf\" target=\"_blank\" rel=\"noopener nofollow\">Relat\u00f3rio\u00a0do Ouvidor\u00a0da Adasa &#8211; Ano 2023<\/a><\/p>\n<p>\u00a0\u00a0<\/p>\n<p><strong>2022<\/strong><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/4_RELATORIO_TRIMESTRAL_2022.pdf\" target=\"_blank\" rel=\"noopener nofollow\">4\u00ba\u00a0Relat\u00f3rio trimestral\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">da Ouvidoria<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/4_RELATORIO_TRIMESTRAL_2022.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2022<\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/RELAT%C3%93RIO_OUVIDORIA_3_TRI_2022.pdf\" target=\"_blank\" rel=\"noopener nofollow\">3\u00ba\u00a0Relat\u00f3rio trimestral\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">da Ouvidoria<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/RELAT%C3%93RIO_OUVIDORIA_3_TRI_2022.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2022<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/Relatorio_1_trimestre_2021.pdf\" target=\"_blank\" rel=\"noopener nofollow\"><br \/><\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/Relat%C3%B3rio_Ouvidoria_2_tri_2022.pdf\" target=\"_blank\" rel=\"noopener nofollow\">2\u00ba\u00a0Relat\u00f3rio trimestral\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">da Ouvidoria<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/Relat%C3%B3rio_Ouvidoria_2_tri_2022.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2022<\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/Relat%C3%B3rio_Ouvidoria_1_tri_2022.pdf\" target=\"_blank\" rel=\"noopener nofollow\">1\u00ba\u00a0Relat\u00f3rio trimestral\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">da Ouvidoria<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/Relat%C3%B3rio_Ouvidoria_1_tri_2022.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2022<\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/Relatorio_do_Ouvidor_2023___Ano_Analise_2022___final.pdf\" target=\"_blank\" rel=\"noopener nofollow\">Relat\u00f3rio\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">do Ouvidor<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/Relatorio_do_Ouvidor_2023___Ano_Analise_2022___final.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2022<\/a><\/p>\n<p>\u00a0<\/p>\n<p><strong>2021<\/strong><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/4_Relatorio_Trimestral_de_2021%20-%20Ouvidoria.pdf\" target=\"_blank\" rel=\"noopener nofollow\">4\u00ba Relat\u00f3rio trimestral\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">da Ouvidoria<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/4_Relatorio_Trimestral_de_2021%20-%20Ouvidoria.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2021<\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/3_relatorio_trimestral_2021.pdf\" target=\"_blank\" rel=\"noopener nofollow\">3\u00ba Relat\u00f3rio trimestral\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">da Ouvidoria<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/3_relatorio_trimestral_2021.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2021<\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2_relatorio_trimestral_2021.pdf\" target=\"_blank\" rel=\"noopener nofollow\">2\u00ba\u00a0Relat\u00f3rio trimestral\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">da Ouvidoria<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2_relatorio_trimestral_2021.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2021<\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/Relatorio_1_trimestre_2021.pdf\" target=\"_blank\" rel=\"noopener nofollow\">1\u00ba\u00a0Relat\u00f3rio trimestral\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">da Ouvidoria<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/Relatorio_1_trimestre_2021.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2021<\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/RelatoriodoOuvidor2022_AnoAnalise2021_final.pdf\" target=\"_blank\" rel=\"noopener nofollow\">Relat\u00f3rio\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">do Ouvidor<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/RelatoriodoOuvidor2022_AnoAnalise2021_final.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2021<\/a><\/p>\n<p>\u00a0<\/p>\n<p><strong>2020<\/strong><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/Relatorio_4trimestre_2020_Ouvidoria_Adasa.pdf\" target=\"_blank\" rel=\"noopener nofollow\">4\u00ba Relat\u00f3rio trimestral\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">da Ouvidoria<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/Relatorio_4trimestre_2020_Ouvidoria_Adasa.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2020<\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/3_relatorio_trimestral_ouvidor_2020.pdf\" target=\"_blank\" rel=\"noopener nofollow\">3\u00ba Relat\u00f3rio trimestral\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">da Ouvidoria<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/3_relatorio_trimestral_ouvidor_2020.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2020<\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2_relatorio_trimestral_2020_ouvidoria.pdf\" target=\"_blank\" rel=\"noopener nofollow\">2\u00b0 Relat\u00f3rio trimestral\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">da Ouvidoria<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2_relatorio_trimestral_2020_ouvidoria.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2020<\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/Subir\/relatorio21.pdf\" target=\"_blank\" rel=\"noopener nofollow\">1\u00ba\u00a0Relat\u00f3rio trimestral\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">da Ouvidoria<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/Subir\/relatorio21.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2020<\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/Relatorio_Anual_2020.pdf\" target=\"_blank\" rel=\"noopener nofollow\">Relat\u00f3rio\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">do Ouvidor<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/Relatorio_Anual_2020.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2020<\/a><\/p>\n<p>\u00a0<\/p>\n<p><strong>2019<\/strong><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/Relatorio_3_Trimestre_2_2019.pdf\" target=\"_blank\" rel=\"noopener nofollow\">3\u00ba Relat\u00f3rio trimestral\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">da Ouvidoria<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/Relatorio_3_Trimestre_2_2019.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2019<\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/Relatorio_2_Trimestre_1_2019.pdf\" target=\"_blank\" rel=\"noopener nofollow\">2\u00b0 Relat\u00f3rio trimestral\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">da Ouvidoria<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/Relatorio_2_Trimestre_1_2019.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2019<\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/Relatorio_1_Trimestre_1_2019.pdf\" target=\"_blank\" rel=\"noopener nofollow\">1\u00b0 Relat\u00f3rio trimestral\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">da Ouvidoria<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/Relatorio_1_Trimestre_1_2019.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2019<\/a><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/relatorio_ouvidor_2019.pdf\" target=\"_blank\" rel=\"noopener nofollow\">Relat\u00f3rio\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">do Ouvidor<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/relatorio_ouvidor_2019.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2019<\/a><\/p>\n<p>\u00a0<\/p>\n<p><strong>2018<\/strong><\/p>\n<p><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/RELATORIO_DO_OUVIDOR_2018.pdf\" target=\"_blank\" rel=\"noopener nofollow\">Relat\u00f3rio\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">do Ouvidor<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/RELATORIO_DO_OUVIDOR_2018.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2018<\/a><\/p>\n<p><strong><br \/>2017<\/strong><\/p>\n<p>\u00a0<a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/RELATORIO_DO_OUVIDOR_2017.pdf\" target=\"_blank\" rel=\"noopener nofollow\">Relat\u00f3rio\u00a0<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">d<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/2023\/Relatorio_4_Trimestre.pdf\" target=\"_blank\" rel=\"noopener nofollow\">o Ouvidor<\/a><a href=\"https:\/\/www.adasa.df.gov.br\/images\/storage\/area_de_atuacao\/ouvidoria\/Relatorios\/RELATORIO_DO_OUVIDOR_2017.pdf\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0da Adasa &#8211; Ano 2017<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-21810\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-21810\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Autoridade de Monitoramento <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-21810\" class=\"elementor-element elementor-element-3e615af e-flex e-con-boxed e-con e-child\" data-id=\"3e615af\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a7d275 elementor-widget elementor-widget-text-editor\" data-id=\"6a7d275\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nome: C\u00e9sar Augusto Cunha Campos<\/p>\n<p>Ato de designa\u00e7\u00e3o:\u00a0PORTARIA N\u00ba 31, DE 11 DE FEVEREIRO DE 2021\u00a0<\/p>\n<p>Telefone: 3961-4973<\/p>\n<p>Correio eletr\u00f4nico:\u00a0<span id=\"cloakcd0b52bba720e468d1c3d67fbbc765a4\"><a href=\"mailto:ouvidoria@adasa.df.gov.br\" target=\"_blank\" rel=\"noopener\">ouvidoria@adasa.df.gov.br<\/a><\/span><\/p>\n<p>Atendimento presencial: De segunda a sexta-feira, das 09h \u00e0s 17h, no SAIN Esta\u00e7\u00e3o Rodoferrovi\u00e1ria de Bras\u00edlia, S\/N &#8211; Ala Norte.<br \/><br \/><\/p>\n<p><strong>Resumo Profissional:\u00a0<\/strong><\/p>\n<p>Autoridade de Monitoramento da LAI, \u00e9 Regulador de Servi\u00e7os P\u00fablicos da ADASA, exercendo a titularidade da Assessoria de Ouvidoria da Ag\u00eancia, apoiando o Ouvidor no exerc\u00edcio de suas fun\u00e7\u00f5es, especialmente na solu\u00e7\u00e3o dos conflitos setoriais. Doutorando em Direito na Universidade de Bras\u00edlia (2022), Mestre em Regula\u00e7\u00e3o e Gest\u00e3o de Saneamento B\u00e1sico pela Funda\u00e7\u00e3o Oswaldo Cruz (2013), com p\u00f3s gradua\u00e7\u00e3o lato sensu em Direito Ambiental pela Universidade de Franca (2006), e gradua\u00e7\u00e3o em Direito pela Universidade Federal de Uberl\u00e2ndia(2004) e com forma\u00e7\u00e3o em v\u00e1rios cursos sobre Ouvidoria e solu\u00e7\u00e3o de conflitos. Na Adasa j\u00e1 atou como Coordenador de Regula\u00e7\u00e3o de \u00e1gua e esgoto e como Coordenador de Regula\u00e7\u00e3o de drenagem e manejo de \u00e1guas pluviais.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-21811\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"12\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-21811\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Registrar Manifesta\u00e7\u00e3o <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-21811\" class=\"elementor-element elementor-element-a121f6d e-flex e-con-boxed e-con e-child\" data-id=\"a121f6d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8100655 elementor-widget elementor-widget-text-editor\" data-id=\"8100655\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Clique <a href=\"https:\/\/www.participa.df.gov.br\/\" rel=\"nofollow noopener\" target=\"_blank\">aqui<\/a> para registrar manifesta\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A Ouvidoria da Adasa As atividades de ouvidoria, juntamente com a dirimi\u00e7\u00e3o de conflitos foram tratadas pela Lei n\u00ba 4.285\/2008 como atividades final\u00edsticas da Ag\u00eancia Reguladora de \u00c1guas, Energia e Saneamento do Distrito Federal (art. 3\u00ba, par\u00e1grafo \u00fanico). Atualmente estas atividades s\u00e3o desenvolvidas pela Assessoria de Ouvidoria, \u00f3rg\u00e3o diretamente vinculado ao Ouvidor da Adasa. A [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3330","page","type-page","status-publish","hentry"],"rankMath":{"parentDomain":"hotsites.adasa.df.gov.br","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":true,"featuredImageNotice":"A imagem destacada deve ter pelo menos 200 por 200 pixels para ser reconhecida pelo Facebook e outros sites de m\u00eddia 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